Shipping policy
At ELUSSE, we are committed to processing and delivering your orders safely and efficiently. The conditions applicable to orders shipped through our online store are outlined below.
Shipping Coverage
We currently offer international shipping to multiple countries and regions.
However, some products may not be available for certain destinations due to logistical, customs, or carrier restrictions.
We do not ship to PO boxes or military addresses.
Delivery times may vary depending on the destination country, customs procedures, product availability, or external circumstances beyond ELUSSE’s control.
Processing and Delivery Times
Orders are generally prepared and processed within 2 to 5 business days of payment confirmation.
Once your order has been shipped, estimated delivery typically takes between 5 and 20 business days, depending on the destination country, product type, and order volume.
These timeframes are estimates and may be affected by:
- Logistical delays
- Customs procedures
- Weather conditions
- High seasonal demand
- Strikes or transportation disruptions
- Circumstances beyond our control
ELUSSE does not guarantee exact delivery dates.
Shipping Costs
Shipping costs are calculated automatically at checkout before payment is completed.
We may offer free shipping on certain products, orders, or promotions. This information will be clearly displayed on the website before you complete your purchase.
Shipping costs are non-refundable, except when an order arrives damaged, defective, or incorrect.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information, where available.
Please note that the tracking number may take a few days to become active after shipment.
If you have not received shipping information within a reasonable timeframe, please contact us with your order number at:
Delivery Address
The customer is responsible for providing a complete, correct, and up-to-date shipping address.
ELUSSE is not responsible for orders that cannot be delivered due to errors in the address provided by the customer.
If an order is returned due to an incorrect address, an inability to deliver, or the recipient’s repeated absence, the customer may be responsible for reshipping costs.
Customs, Taxes, and Import Duties
International orders may be subject to import taxes, customs duties, or local fees under the laws of the destination country.
These charges are not included in the product price or shipping costs and are the sole responsibility of the customer.
ELUSSE has no control over these charges and cannot predict their amount.
Delays, Losses, or Shipping Issues
If your order does not arrive within the estimated timeframe, please contact us at:
Please include your order number.
We will investigate the issue and work to provide a solution as soon as possible.
ELUSSE is not responsible for delays caused by circumstances beyond our control, including carrier delays, customs inspections, strikes, natural disasters, or force majeure events.
In the event of a confirmed lost order or receipt of a damaged or incorrect product, we may offer a replacement or refund, as appropriate.
Receiving Your Order
The risk of loss or damage to the product transfers to the customer when the order is delivered to the address provided.
If the package shows visible damage upon delivery, we recommend notifying the carrier and contacting us as soon as possible with photographs of the packaging and product.
Contact
For any questions or issues related to shipping, please contact us at:
ELUSSE
elusse.info@gmail.com