Refund policy
You have 15 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at:
elusse.info@gmail.com
If your return is accepted, we will send you instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can assess the issue and resolve it.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Personalized or made-to-order products
- Perishable products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Items marked as “Final Sale” or non-returnable
If you have any questions about a specific item, please contact us at:
elusse.info@gmail.com
Return Shipping Costs
Unless the product is defective, damaged, or incorrect, the customer may be responsible for return shipping costs.
Original shipping costs are non-refundable.
Exchanges
We do not offer direct product exchanges. The fastest way to obtain a different item is to request a return for the original product and place a new order.
Orders Shipped to the European Union
If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 calendar days, for any reason and without providing justification.
To do so, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging, together with proof of purchase.
Refunds
We will notify you once we have received and inspected your return to let you know whether your refund has been approved.
If approved, your refund will be processed automatically using your original payment method. Please note that your bank or payment provider may take a few additional days to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at:
elusse.info@gmail.com